Dining Room Multi Cuisine Restaurant

Our recent visit to Dining Room, Cherthala by third week of May 2025 was a blend of pleasant surprises and notable service disappointments. Here's a comprehensive account of our experience: Ambience & Facilities: The restaurant boasts a spacious layout, making it ideal for groups and families. We visited as a group of six, including children, and found the seating to be comfortable and accommodating. The overall ambience was clean, airy, and welcoming. There's ample parking space available, which is a big plus for diners arriving by car. Both the toilet and hand wash areas were clean and well-maintained, which reflects positively on the restaurant's hygiene practices. Food & Presentation: The food was tasty, with flavours that leaned towards authenticity, satisfying both adults and kids in our group. The portion sizes were generous, and the dishes were delivered to our table surprisingly fast, which added to the dining convenience. Table clearance was efficient, with staff promptly clearing plates and keeping the table tidy between courses. Service Experience: Unfortunately, the service experience fell short, particularly with the order taker. He exhibited a substandard attitude, lacking the basic courtesy and engagement expected from front-line staff. What stood out was his need to have every order repeated, despite clear communication from our side. This created confusion and disrupted the flow of our meal. We were even more surprised to notice that he was wearing an earbud during service--a highly unprofessional practice. Whether he was listening to music or otherwise, it clearly impacted his attentiveness and performance. This behaviour wasn't just isolated to our table. We observed similar interactions with other diners, suggesting that this is not an isolated incident, but rather a fundamental issue in staff training and supervision. Overall Impression: Dining Room, Cherthala, delivers well on food quality, portion size, hygiene, and infrastructure. However, these positives are undermined by poor frontline service, which is a critical component of the dining experience. A few improvements in staff selection, grooming, and customer engagement training could significantly elevate the restaurant's overall performance. Would we return? Possibly, for the food and comfort. But we sincerely hope the management takes note of the service shortcomings, as these currently act as the weakest link in an otherwise promising setup.

Good delicious food...good ambiance...cozy place to have food with family or friends...affordable rates...not too pricey ... Only the attitude of the person who takes the order and who serves the plates could be improved.

The food served is of high quality and offers a delightful culinary experience, especially for non-vegetarian food lovers. The non-veg options stand out with their rich flavors and variety. Dishes like Alfaham, Porotta, and Tandoor Roti are particularly noteworthy. In vegetarian we only ordered Paneer butter masala,, but that was not upto the mark. The staffs also shows good customer friendly approach.

I had an amazing experience at this restaurant! The food was absolutely delicious, and the service was exceptional. I especially want to appreciate three staff members who were incredibly kind and helpful throughout my visit. I'm really sorry I forgot their names, but their warmth and professionalism truly made my day. A special thank you to the team for going above and beyond by allotting me a quiet space for my virtual interview--it meant so much to me and helped me stay calm and focused. Highly recommend this place for their great food, outstanding service, and thoughtful hospitality!

Good place with nice ambience, merges with the nature theme. Food was average. Butter chicken and fried rice was mid Nan and mughalai chicken was top

The new restaurant in town. The place is clean, well lit, have ample parking space and have good service We tried their fried rice, chilly Gobi, regular alfahm and peri peri al fahm. The mint lime was very watery and pricey which was one negative we found. The air conditioning was okay. The seats were a little bumpy..requesting you guys to check the legs of the seats(in the AC room) near to the glass facing outside. Bought a parcel from them on Nov'24 and it was a disaster. The service was below par as they made us wait for more than fifteen mins(I came for collecting the order an hour after online booking). The Paneer butter masala was very bad and they added stale chappathis to it. Disastrous. Enough of it.

Food is average. Peri Peri Alfaham was too spicy and juicy. The chilly paste was too much over it. The pieces in the Beef Mappas was too big. Not properly chopped. The irritating part is the chairs in the ac section have no hand rests and the seating area of the chairs are not wide enough. Cant sit long time on these chairs.

Good restaurant in Nadakkavu road Cherthala. Parking is possible..... Good food tea, coffee, south indian and arabian. Food 4.6/5. Service 4.5/5. Atmosphere 4.9/5. Behaviour 4.5/5. Neat and clean restaurant......... If menu is QR is very good, only my suggestion. juice, Tea and coffee available in outside (Parking).